Safari booking Terms and conditions
Africa Last Minute booking and cancellation conditions are determined by supplier and third party cancellation terms. Once we book a hotel , Safari lodges or camps, local domestic airlines, Balloon or any other service on your behalf, we shall incur a cancellation fee if we are required to cancel the booking. We will try as much as possible to keep the cancellation charges to a bare minimum. Herewith is our cancellation policy:
Safari invoice cancellation or reduction of rooms booked or reduced night stays will incur the following charges:
- Cancellation up to 65 days prior to commencement of the safari: Zero cancellation charges.
- Cancellation up to 30 days prior to commencement of the safari : 20% cancellation charges
- Cancellation up to 20 days prior to commencement of the safari : 40% cancellation charges
- Cancellation less than 15 days or more than 4 days prior to safari start : 60% cancellation charges
- Cancellation 4 days or less before commencement of safari – Zero refund, 100% cancellation charges apply.
- Refunds due to you in the event of safari cancellation can be credited to the original credit / debit card used in making the initial payment, if within 6-months of paying. If the period is longer than 6-months refunds will be made directly to the travelers bank account.
- However, we will refund all Conservancy fees to KWS parks, irrespective of the duration of the cancellation. Tariff guide is available on http://kws.go.ke/
Complaints and Problems:
We do our best to give you an enjoyable, problem-free Beach holiday or safari tours but occasionally even the best-laid plans fail to work.
In the event of a problem while on safari, your first line of communication is the Safari consultant who appears on your emergency 24/7 contact telephone and email as provided. Please inform us via email, and pass the message to the lodge/camp manager and your tour driver-guide immediately. This gives us the chance to act and rectify issue on the stop to avoid extensive damage to the holiday. If for whatever reason the matter cannot be resolved immediately or locally, please send us the details of your complaint to us in writing within 15 days of your return from your holiday.
It is therefore a condition of this contract that you communicate any problem to the authority in question whilst on tour. If you fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem on site.
Seasonal Factors and Resort Facilities:
Some factors are not within our control. Some tourist facilities may fail to open or have prolonged renovation. Likewise, swimming pools have to be cleaned and sometimes emptied and maintenance work can affect the availability of certain amenities.
Public holidays and religious festivals throughout the year may have an impact on the ambience of a destination and the reliability of shops, banks and other facilities.
Please be aware that on any African safari, you may be taken into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur. Neither Africa Last Minute Ltd, nor its employees, nor its suppliers can be held responsible for any injury or incident on the safari. Please note that many safari camps are unfenced and animals are able to wander through the camps at all times of the day and night.
You are however insured with us for the flying doctors air ambulance to be airlifted to any nearest level 5 hospital incase of a medical emergency. This insurance does not cover medical bills.
Important -Travel Insurance:
It is of importance that each Tour member in your group/family has adequate and comprehensive travel insurance covering cancellation or curtailment, as well as medical expenses, emergency travel, personal accident, personal baggage and money loss.
This should be arranged at the time of confirmation and deposit payment to cover you for cancellation from the time of booking. Please note that it is your responsibility to take out insurance, with the cost for your account, and that Africa Last Minute Ltd cannot be liable in any way whatsoever should you fail to do so.
If you are coming to Kenya from overseas, we request that you provide us with your insurance provider’s name, together with the policy number and the insurance company’s emergency contact telephone number in case of any emergency whilst you are traveling.
Safari / tour Payment deposit and balance:
- 15% deposit per person upon confirmation of booking
- 85% balance is payable within 45 days of the trip before commencement of the tour.
- Payments (deposit & final balance) are preferred by credit card online.
- Payments can also be made by direct bank transfer to our bank account (details shall be provided during safari confirmation and invoice).
- For persons from overseas , payments are to be made is USD as quoted. Payments in other convertible world currencies can only be made to us subject to prior agreement and current exchange rate.
Payment by credit / debit cards:
We prefer payment by credit card on-line (Visa , Amex or Master card) through our secure online payment system.
Once your booking is confirmed and your safari consultant has emailed you the invoice, you will then receive an email from Africa last Minute ltd with a link that directs you to our secure online payment system, where you can enter your details and process your payment. No transaction fee is added by us for payment of the deposit by debit or credit card.
There is also no transaction fee charged if the full invoice amount is paid at once by credit card. However your credit card company may add their own handling fee for processing a payment outside your home country.
If the final balance is paid by credit card there shall be no extra transaction fee charged. Payment can also be made by debit card in the same way as credit cards. In this case again, no transaction fee is charged.
Safari adventure travel in Kenya carries some measure of inherent risk including, but not limited to, the hazards of traveling in underdeveloped areas where road conditions and other facilities may be poor or lacking; the forces of nature; and accident or illness in remote regions without means of rapid evacuation.
Bookings are accepted on the specific condition that Africa Last Minute Ltd and its team of independent overseas Safari Consultants act only as agents of the passenger in all matters relating to hotels, sightseeing tours, restaurants, all forms of transportation and other services which may be included in these tours. Africa Last Minute Ltd may purchase these services from suppliers and other independent contractors, without warranties and representations from them and thus such services are not subject to its control.
The right is reserved to substitute hotels of comparable status and to make any changes in the itinerary where deemed necessary or caused as a result of adverse road or weather conditions, disruptions to airline schedules or any other valid reason.
While all precautions are taken to ensure the passenger’s safety and enjoyment on these tours, Africa Last Minute Ltd and/or its agents and suppliers shall not be liable for death, injury, delay, loss or damage arising from any cause and in any manner whatsoever or change of itinerary or act, including any acts of terrorism, acts of God and government, neglect, accident, error or omission caused by any of these suppliers or independent contractors, their employees, representatives or any event beyond the control of Africa Last Minute Ltd.
All baggage is carried at the passenger’s own risk, and Africa last Minute Ltd reserves the right to exclude certain baggage at its discretion.
The airlines used to provide flights within Kenya are subject to international air conventions limiting their liability; the limitations of liability are contained on the reverse side of the airline ticket and form part of the terms and conditions of this package.
It should be noted that the types of vehicles used for safari transport on rough roads in Kenya are different from tour vehicles on the highways in developed countries and normally they do not have air-conditioning other than the standard ventilation fans.
The safari 4 x 4 Lancruiser used in Kenya for overland road safaris on the main highways beyond the parks are of a standardized design with sliding passenger windows.
Open-sided safari viewing vehicles may be used inside the game reserves and conservancies by visitors on fly-in safari packages.
In most of the safari lodges where electricity is provided by a generator, these are turned off late at night until early morning the following day. In Kenya the general voltage is 240 and the frequency is 50 Hz. The British three rectangular blade plugs are common. Some lodges and camps only have power in the early mornings and evenings. Batteries may be recharged in camps during the day but it is wise to double check with the camp manager. As the sockets may vary, a ‘Travellers Adaptor Set’ is recommended. Voltage sometimes fluctuates and whilst power cuts are rare, they are not unknown. It is useful to carry a torch.
Water from taps in bathrooms is not suitable for drinking and bottled water is provided for drinking and cleaning teeth.
The roads between the parks may have rough stretches and the overland journeys can be lengthy as safari vehicles are limited to a maximum speed of 80 KM per hour.
Local flights between national parks / game reserves are an (extra) option when overland transfers are exceptionally long.
Law and Jurisdiction:
All terms and conditions of this agreement shall be governed by and construed in accordance to the laws of Kenya, and any litigation necessary to resolve disputes between the parties shall be held in the courts located in Kenya where such a dispute can be solved through arbitration.