Cancellation and Refund Policy

11 June 2026

Travel plans can change. Africa Last Minute aims to handle cancellations and refunds clearly and fairly while respecting the policies of lodges, hotels, airlines, park authorities, permit offices, boat operators, activity providers and other suppliers involved in the booking.

All cancellation requests must be submitted in writing by email or another written channel accepted by Africa Last Minute. The cancellation date is the date on which Africa Last Minute receives the written cancellation request, not the date the traveller stopped communicating or failed to arrive.

Unless the quotation, invoice, supplier terms or special offer states otherwise, the following cancellation charges apply:

Short excursions, day tours, transfers, flight safaris, boat trips, special activities and last-minute bookings may have stricter cancellation terms because services are often confirmed quickly with suppliers. Full payment may be required for bookings close to departure.

• Gorilla and chimpanzee permits once issued, unless the issuing authority allows otherwise.
• Domestic or regional flights where airline rules make the fare non-refundable.
• Special-offer accommodation or promotional rates marked as non-refundable.
• Private charters, special vehicle arrangements or exclusive-use services already committed.
• Park, conservation, activity or third-party fees that cannot be recovered from the supplier.
• Bank charges, card processing fees, currency conversion costs and transfer charges.

Where a refund is approved, Africa Last Minute will process it after confirming recoverable amounts from suppliers. Refunds may be returned to the original payment card where possible, or to a traveller’s bank account where card refund is not available or practical.

Refund timelines depend on supplier processing, banks, card providers, payment gateways and international transfer systems.

Where part of a booking has already been paid to suppliers, the refundable amount may depend on what can be recovered. If conservation, park or supplier fees are refundable under the relevant authority’s rules, Africa Last Minute will include the recoverable amount in the refund calculation.

If a traveller fails to arrive for a confirmed service without written cancellation, the booking may be treated as a no-show. No-shows may attract 100% cancellation charges.

Where possible, Africa Last Minute may assist with date changes, alternative routing, substitution of accommodation or travel credit. Changes are subject to availability, supplier approval and any fare, rate or fee differences.