Booking Terms and Conditions

11 June 2026

These Booking Terms and Conditions apply to safari packages, excursions, transfers, hotel arrangements, car hire, beach holidays, special-interest experiences and tailor-made travel services arranged by Africa Last Minute. By requesting, confirming or paying for a booking, you accept these terms on behalf of yourself and all travellers included in the booking.

A booking is considered confirmed only after Africa Last Minute has issued written confirmation and the required deposit or full payment has been received. Until confirmation is issued, prices, accommodation, permits, flights, transport and other services remain subject to availability.

For last-minute bookings, full payment may be required before services can be confirmed.

Quoted prices are based on the services listed in the itinerary or quotation. These may include accommodation, meals as specified, transport, driver-guide services, selected activities, park fees, excursions, permits or transfers where clearly stated.

Any item not expressly listed as included should be treated as excluded. Prices may change before confirmation due to currency movements, government taxes, park fees, permit changes, fuel costs, supplier revisions or availability differences.

Payment instructions will be provided during the booking process. Guests are responsible for ensuring that payments are made on time and that bank charges, card fees, transfer fees or currency conversion costs are covered where applicable.

If payment deadlines are not met, Africa Last Minute may be unable to hold accommodation, permits, flights, transfers or other services.

Deposit requirements may vary by itinerary, travel date, accommodation supplier, permit requirements, flight components and booking urgency. The balance payment deadline will be stated in the quotation or booking confirmation.

High-season safaris, gorilla trekking permits, flight safaris, beach holidays and special-event periods may require earlier or higher payment commitments.

Cancellation requests must be sent in writing. Cancellation charges are calculated based on the date Africa Last Minute receives written notice and the commencement date of the safari, excursion or travel service.

Unless a specific supplier policy or quotation states otherwise, the following cancellation schedule applies to safari bookings:

Some services, including gorilla permits, flights, special offers, peak-season accommodation, private charters, non-refundable hotel bookings and third-party tickets, may carry stricter cancellation terms.

Approved refunds will be processed through the original payment method where practical. If a refund to the original card is not possible, Africa Last Minute may request bank details for direct refund processing. Refund timelines may depend on banks, card providers, payment gateways and supplier refund processing periods.

Where applicable and recoverable, refundable park, conservation or supplier fees will be returned after supplier confirmation. Non-refundable fees, bank charges, card charges and third-party processing costs may be deducted.

Africa Last Minute may need to adjust an itinerary due to weather, road conditions, park rules, accommodation changes, operational issues, flight schedule changes, safety concerns, force majeure or supplier disruption. Where a major change is required, we will aim to provide a suitable alternative of similar standard where possible.

Africa Last Minute will not be responsible for losses caused by events beyond its reasonable control, but will work to assist travellers where practical.

• Ensure passports are valid and meet destination entry requirements.
• Obtain visas, permits, health documents and travel authorizations where required.
• Arrive on time for flights, transfers, excursions and safari departures.
• Follow guide, ranger, lodge, park, airport and border instructions.
• Inform Africa Last Minute of dietary needs, medical concerns, mobility limitations or special requirements before confirmation.
• Carry appropriate clothing, medication, travel documents and personal insurance.

Comprehensive travel insurance is strongly recommended for all travellers. Insurance should cover medical emergencies, evacuation, trip cancellation, curtailment, lost baggage, personal liability, missed connections, travel delays and activity-specific risks where applicable.

Travellers are responsible for checking health requirements, vaccinations, medication, passport validity, visa rules and entry conditions for every destination included in the itinerary. Requirements may change, and travellers should verify them before departure.

Accommodation is subject to availability at the time of confirmation. Rooming arrangements, bedding configuration, views, interconnecting rooms and special requests are not guaranteed unless confirmed in writing by the supplier.

Safari and nature travel involve natural conditions. Wildlife sightings cannot be guaranteed. Road conditions, weather, sea conditions, animal movements, park operations and local circumstances may affect timing, routing and experience flow.

If a problem occurs during travel, inform your driver-guide, lodge/camp manager, local representative or Africa Last Minute contact immediately. This gives us the opportunity to assist while the trip is ongoing. Complaints raised only after completion may be harder to investigate or resolve.

Africa Last Minute acts as an arranger of travel services provided by accommodation providers, transport companies, park authorities, airlines, boat operators, activity providers and other suppliers. We take care in selecting suppliers, but are not responsible for independent supplier acts, omissions, delays, accidents, losses or failures outside our direct control.

These terms are governed by the laws of Kenya, unless mandatory consumer protection laws require otherwise. Any dispute should first be addressed through good-faith communication with Africa Last Minute.